Real-Time Exception Visibility Is Now Live in the Mothership Dashboard
In freight, a clear paper trail isn’t optional — it’s essential. Shippers need to know what happened, when it happened, and why in order to communicate confidently with customers, resolve issues quickly, and avoid unnecessary costs. But across the industry, that level of clarity is surprisingly hard to achieve.
Exception updates often arrive late or inconsistently. Details may come through emails, phone calls, or carrier portals — each holding only part of the story. Teams spend valuable time piecing information together, chasing down what actually occurred at pickup or delivery, and trying to fill in gaps in the timeline.
When the record isn’t complete or reliable, even small exceptions can create outsized friction: delays in responding to customers, preventable disputes, and hours lost searching for details that should have been available instantly.
That’s why we’re introducing real-time exception visibility in the Mothership Dashboard — available exclusively for shipments on the Mothership Carrier Network.
This new experience brings shipment updates, exception events, and visual documentation together in one centralized feed on the tracking page — delivered the moment information becomes available. The result is a clearer, verified timeline for every shipment, giving your team the confidence and context needed to act quickly.
A Clearer Shipment Timeline — Instantly
Any time a carrier reports an exception, it now appears automatically in your tracking feed with exact timestamps and supporting details.
This includes:
- Failed or unsuccessful delivery attempts
- Refused or damaged freight
- Wait time start and stop events
- Added or adjusted accessorials
- Timeline or schedule changes
- All related photos, organized under a dedicated tab
Instead of consolidating updates from emails, calls, or portals, your team gets one centralized view — a clean, real-time paper trail of every shipment from start to finish.
Why This Matters
When every adjustment, delay, or issue shows up the moment it happens, teams stay ahead instead of reacting after the fact. Real-time exception visibility delivers several critical benefits:
📦 True visibility
See exceptions the instant they occur — with timestamps, notes, and photo documentation that eliminate guesswork.
⚡ Faster, more confident communication
Proactively update customers with verified information rather than waiting for scattered or delayed reports.
🤝 A trustworthy paper trail
Rely on clear, independently captured records that reduce disputes, support claims, and prevent surprises.
🔄 Operational alignment
With the full timeline documented in one place, teams work from the same accurate information — reducing back-and-forth and saving valuable time.
With clearer insight into exceptions, shippers resolve issues faster, prevent unnecessary costs, and deliver a smoother experience end to end.
See It in Your Dashboard Today
As soon as Mothership receives new exception data, it’s surfaced directly in your dashboard — automatically and in real time. It’s a simpler, more transparent way to manage shipments end to end.
Real-time visibility → fewer surprises → stronger operational clarity.
Explore the new exception tracking experience in the Mothership Dashboard today.